If you provide a home address which has a reception or concierge service, our courier will deliver to the concierge. If your order is being delivered to a business address, our courier will deliver to a mailroom or delivery point. Make sure the recipient is able to answer the phone number that was specified when placing the order, as well as receive the One-Time Password. If you have selected Payment on Delivery as your preferred method of payment, on the day of delivery, the courier will contact the recipient to schedule the delivery time. The email they receive will only display product, delivery and tracking information. During checkout, simply enter the recipient's email address in the "Email Address (optional)" field within the ship-to section. If your order is being delivered to someone else, you may want Apple to let them know it’s on its way. They will be unable to complete delivery without this code. The courier will ask for this OTP code when delivering the order. If you have designated an alternative pickup contact, they will need to bring the order number and a valid government-issued photo ID.įor prepaid orders, the courier will issue a One-Time Password to the phone number provided at time of checkout, as well as requiring a signature upon delivery. To pick up your items in an Apple Store, you will need to bring the order number and a valid photo ID. If you would like someone else to pick up your items, select Someone else will pick up these items. IMPORTANT: The name of the order pickup contact must be the same as the name of the buyer, otherwise you will not be able to pick up your order. Please wait for this notification before coming to the store. We’ll send you a pickup email and mobile notification when your order is ready to be picked up. Certain items may also qualify for a Pickup Window that will allow your item(s) to be picked up during a specified time window. Items marked Available Today will usually be ready for pickup within an hour. If you would like to change the pickup location, select Change location, then Continue. Once you're ready to purchase, select I’ll pick it up at Checkout. You can click Check another store to check pickup availability at a different Apple Store. If you’ve previously selected an Apple Store, our product pages will display your chosen location. Click this link, enter the PIN code or the city where you'd like to pick up the item, and click Search Stores to check availability. If this is your first time selecting an Apple Store, our product pages will display Pickup: Check availability. Apple uses the best carriers in the business to make sure your order gets to you on time.Payment methods may affect the final shipment date to allow for processing.For prepaid orders, the courier will issue a One Time Password to the phone number provided at time of checkout. Delivery by courier and postĪ signature may be required for delivery. Delivery costs for each available option are also shown in the Order Confirmation email and on the Order Status page. The cost for shipping is calculated and displayed on the Checkout page before you complete your order. The delivery date is updated dynamically during configuration and will be reflected on your order confirmation email and in Order Status. Delivery Timeframes for Engraved and Customised ProductsĮngraved products and Customised Macs add a bit more time to the preparation of your product. Visit the Delivery & Pickup page for detailed information. Learn more about our expedited delivery methods, including free next-day and other delivery options for eligible items. Please note that delivery to post office boxes is not allowed. Once you have placed an order, you can visit Order Status to get an estimate of the shipment and delivery timing of each item. Delivery options and timeframes available for the items in your order and for your location are presented during check-out. You can upgrade your delivery method for a faster and/or more convenient experience for an additional charge. Standard delivery is free for all online orders.
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